Relationships & Communication
• French business behavior stresses good manners and a degree of custom.• Some common trust and respect is required to get things done.
• Trust is gained through proper behavior.
• If you do not speak French, an apology for not knowing their language may support in developing a relationship.
• Address others using ‘Monsieur’ or ‘Madame’ .Custom is highly recommended in France.
• The way a French person gives or exchange information is often predicated by their social status, education level, and which part of the country they were raised.
• Written communication is formal. Secretaries often schedule meetings and may be used to pass on information from your French business colleagues.
Business Meetings Etiquette
• Appointments should be made at least 2 weeks ahead in time to be planned well.• Appointments can be made by telephone or e-mail counting on the level of the person you are meeting.
• Appointments are usually scheduled and controlled by the secretary.
• If possible, try to not schedule meetings during July or August, as this is a average vacation period.
• If you expect to be late for the appointment, telephone right away and offer an explanation. Meetings are to talk over with another about issues, not to make conclusions. Be clear about your interest and your objective. Don't be afraid to voice out the need and to listen to the needs of others.
Business Negotiation
• French business stresses good manners and a fair degree of custom.• Wait to be told where to sit.
• Maintain direct eye contact while speaking.
• Be polite and mannerly at all times but not overly friendly upon first meeting French associates and avoid personal questions.
• Be aware of the volume of your voice. Do not speak or laugh too loudly.
• Be patient during negotiations.
• Business is conducted slowly. It is important to remember good deals take time.
• The French will carefully examine every detail of a suggestion, regardless of how minute.
• The French are often impressed with good debating skills that demonstrate a very smart grip of the situation and all the development.
• Never attempt to be overly friendly as this may be deduced as suspicious.
• The French generally isolate their business and personal lives.
• Discussions may be heated and intense.
Dress Etiquette
• Business dress is understated and stylish.• Men should wear dark-coloured, conservative formal suit and tie for the initial meeting and the need to be well presented. How you dress later is largely dependent upon the personality of the company with which you are conducting business.
• Women should wear either formal suit or elegant dresses in soft or light colours. • The French appearance is very important at all times.
• To the French, dress display social status or level of success.
Business Cards
• Business cards are exchanged after the beginning introductions without formal tradition.• Have the other side of your business card translated into French. Although not a business necessity, it displays an attention to detail that will be appreciated.
• Include any advanced learning degrees on your business card.
• French business cards are often a bit bigger than in many other countries.
Lunch is a serious business in France. Keep your hands where people can see them.
How to behave well in a business negotiation.